Your return policy or refund policy should include at least the following sections:

• The numbers of days a customer can notify you for wanting to return an item after they received it
• What kind of refund you will give to the customer after the item is returned: another similar product, a store credit, etc.
• Who will pay for the return shipping

If you sell digital products, the policy should include the following sections:

• If you offer refunds on digital purchases
• If you offer refunds in limited cases, e.g. Download link wasn’t working

The best policy you can have is the simplest one. Here’s what a policy based on the above tips will look like: If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.